I use the company Influxis to stream all of my video content. Their service has always been fantastic, but last night the planets aligned, and I ran into issues logging in. Of course this always happens at the worst time, which describes my evening to a T. This was literally the last task I had to do before I could sign off on the beta test for a 9 month project!
I threw a line in the water (Twitter) and posted a question to see if anyone else was having the same issues I was. Well, it turns @RichardBlakely was listening, and what resulted could be used as a template for how to use Twitter for superior customer service.
These interactions make it very easy for me to stay with a vendor. Oh, and it is worth mentioning twice, this all took place between 11PM and 2AM!
(Click the image below for the timeline)